First of all, we are very sorry that you didn't pass your exam. Our goal at this point is to help you continue to study, which is why we have the 100% Pass Guarantee that says, "If you don't pass your Massage Exam we will extend your membership until you do pass! Just send us your name and password."
To get this FREE extension to your current membership, please send a SUPPORT/HELP request found at the top of your testing or membership area. Enter your username into the request so we can find your account easily and give you the extended time you are requesting.