When you enter the helpdesk ticket area, you will see four boxes; Register for Support, New Support Request, Support Articles, and Track Support Request. If you have not Registered for support, you will need to do so in order to send an inquiry into our helpdesk. After submitting the username and password to log in for Support/Help, you can log in any time you would like to utilize the helpdesk ticket area. Click on the New Support Request to submit your inquiry. Then check back later for the response by logging in and clicking “Track Support Request." A list of the tickets you have submitted will then be seen. To check the response, you must open the link to the ticket and scroll down to read the reply. If we have answered your question the ticket will show as completed, however, you will still have the ability to open it and read the response or ask another question on the same ticket.